Shipping Policy

Processing Time

• Orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

• During high-volume periods (sales, holidays, new product launches), processing times may be slightly longer.

Shipping Rates & Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• We currently ship within Canada.

• Estimated delivery times:

  • Standard Shipping: 5-9 business days

  • Expedited Shipping: 2-3 business days

Delivery times are estimates provided by carriers and are not guaranteed.

Local Pickup (if applicable)

• In-Store Pickup: You can skip shipping fees and pick up your order at 10210 101 Avenue, Lac La Biche, Alberta, T0A 2C0 . Orders are usually ready within 4 hours.

Order Tracking

Once your order has shipped, you’ll receive a tracking number by email so you can follow your package’s progress.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can make it right.

Restrictions

• We currently do not ship to [PO Boxes / international destinations].

• Age-restricted products (e.g., alcohol, tobacco, etc.): A valid government-issued photo ID will be required upon delivery or pickup.

Refunds, Returns & Exchanges

For details about returns and refunds, please see our [Return Policy].

Contact Us

If you have any questions about this Shipping Policy, please contact us at:
Email: bigskygameandhobby@gmail.com

Phone: 825.343.3111

Address: 10210 101 Ave, Lac La Biche AB T0A2C0, Canada